The Theories of International Relations - 2314 Words

INTRODUCTION The theories of international relations are the end results of good international relations and system in the world today, most of this theories are not well implemented in most countries which has resulted on conflicts among nations, political instabilities, secessions and all other political unrest. This essay will shed more light on the phases of international relations from the individual stage to the international stage. Firstly, this essay will explain what the theories of international relations are and then proceeds to give you the overview of what theoretical perspective provides the best account in international relations Liberalism idealism Liberalism is a society which is characterized by freedom of thought†¦show more content†¦Ã‚…the security of one is the concern of allÂ… and this is where collective responsibility comes in, in which aggression by one state would be countered by collective action by the other state, embodied in a league of nations. The League of Nations illustrated the importance the theory have placed on international institutions to deal with war and the chance for collective problem solving in a many-sided forum (Mingst,2004:63). Where we could see the weakness of this theory was when the Liberals is seen to have failed to make the world safe for democracy as President Woodrow Wilson, who authored the covenant of the League of Nations, claimed it could during WW1, even when its doctrine were institutionalized into international organizations like the League of Nations and later the United Nations. Mingst also added that the League of Nations proved incompetent of maintaining collective security and many questions of the basic goodness of humanity came up, leaving liberalism under intense scrutiny. These questions made liberalism as a theoretical perspective fall out of favour. Realism This theory believes people to be sinful and wicked by nature and mans aggressive power seeking and lustful nature has implications on the state. Individual in states are organised to act in a unitary way in pursuit of its own national interest in terms of power (Mingst, 2004:65). Mingst also wrote that theShow MoreRelatedInternational Relation Theory And International Relations Theory1395 Words   |  6 PagesInternational relation theories can be used to explain the meanings of the songs and articles. Through music, the international relation theories can relate to the hidden messages about the song through the language. The two theories that best explain the songs, Imagine by John Lennon and Only Prettier by Miranda Lambert are neoliberalism and constructivism. Neoliberalism is an international relations theory in which, states cooperate together to reach a common goal. There is also the belief thatRead MoreA Theory Of International Relations Essay1100 Words   |  5 PagesTheory, in general has various meanings in Social Sciences, most in particular in, International Relations. That is the term â€Å"Theory† can be defined in various ways and means. Simply put, theory can be defined as a concept of explaining something. Furthermore, theory can be defined as a series of propositions about political behaviour inductively derived either from empirical studies or the comparative examination of case materials from the past (Akinboye Ottoh, 2005). It can also be defined asRead MoreThe Theory Of International Relations1402 Words   |  6 Pagesare different theory of how international relations should operate, such as Liberalism, Realism, Marxism, Constructivism, the English school often called the international society, Feminism, Gree n theory, Hegemonic stability theory, Postmodernism and Post colonialism. This essay will be focus on realism and how relevant the realist perspective is in the 21st century international relations. Historically, Realism is the most important approach to discipline of international relations (Nicholson, 2002)Read MoreThe Theory Of International Relations1535 Words   |  7 PagesWhen studying International Relations, there are various theories involved, three of these theories being: realism, liberalism, and constructivism. A theory is fundamentally ideas and complex concepts that have their own way of understanding something. These theories are used in evaluating world politics, by coming up with a unique way of identifying and explaining the events that occur around the world (Mingst 5). The theories help explain different perspectives on how the world system functions;Read MoreThe Theory Of International Relations Essay1384 Words   |  6 Pagesgroups around the world, the international orders emerged to set how states relates to each other based on the amount of power that they have and the interests they share at different moments of the history. With the evolution of soc ieties, international orders changes because of a major clash between great powers where it is necessary a zero sum situation. To explain this, the paradigms of international relations will be the main tool. The rise of an international order is a result of the accumulationRead MoreMarxist Theories Of International Relations903 Words   |  4 PagesIntroduction Since the Cold War came to an end and capitalism stood victorious, it was generally accepted that the ideas of Marx could be declared irrelevant. Marx’s theories were excessively concerned with the role of economics in defining social and political relations. These were also exceedingly pessimistic in their approach, offering hardly any viable option to replace the capitalist system. The core principle of Marxism is that the world is divided not into politically determined nations butRead MoreThe Realist Theory Of International Relations1545 Words   |  7 Pagesviolence through civilians and changing the regime. However, unlike other interventions in international area, it was quick and sudden. Therefore it was obvious that other than providing good life conditions to Libyan people, there were also other purposes of the coalition states through Libya’s rich resources. Realism theory On the realist theory of International Relations, the basic assumption of this theory is that states in their foreign affairs, must pursue power, and ensure that they act rationallyRead MoreComparison of International Relations Theory1788 Words   |  8 PagesContemporary international relations is a complex field. Understanding events and attempting to make sense of them can be a daunting task. There are, however, tools available, which can assist in providing clarity to these complex issues. The first of these tools is historic knowledge. Without historic background of an issue, it is nearly impossible to understand the events driving that issue in modern times. A second tool, the one which will be the focus of this paper, is international relations theoryRead MoreThe International Relations Theory That Best2071 Words   |  9 PagesThe international relations theory that best explains Operation Provide Comfort would be the constructivist theory. However, Turkey’s inv olvement in the operation may also be explained through subaltern realism. The fact that the nations that comprised the coalition, save for Turkey, conducting Operation Provide Comfort went through the official channel of the UN shows that the intention was to act within the norms of the international community for conducting humanitarian interventions. Had theRead MoreGames Theory in International Relations2695 Words   |  11 PagesGAMES THEORY IN INTERNATIONAL RELATIONS 1.0 INTRODUCTION The field of game theory came into being with Émile Borel s researches in his 1938 book ‘Applications aux Jeux des Hazard’, and was followed by the 1944 book ‘Theory of Games and Economic Behaviour’ by John von Neumann and Oskar Morgenstern. This theory was developed extensively in the 1950s by many scholars. Game theory was later explicitly applied to biology in the 1970s, although similar developments go back at least as far as the

Geneogram Free Essays

THE COMMON PATTERNS THAT I SAW ON MY GENEOGRAM AND HOW IT AFFECT WHO I AM TODAY Upon making and completing my Geneogram, the first thing that I got to realize is that I am really lucky with my family. We might not have a lot of professionals just like other families but no one in our family, whether mother or father side has any mental issues or any addictions to anything. Also, there are no bitter misunderstanding within our family that might have resulted to any conflicts. We will write a custom essay sample on Geneogram or any similar topic only for you Order Now Another common pattern that I saw is the common profession in our family. It is either engineering or nursing. This might explain as to why I chose engineering as a profession. It is visible that It is the common profession being practiced in our family. Another significant pattern that is visible is the number of children each of my Tito/Tita have. No one from any of my Tito/Tita has a number of children greater than three. This might explain why my mother and father only had two children of their own. Also, another pattern that is visible is the age in which my cousins had children. My geneogram results shows that no one from my cousins became a parent before the reach 25. This might also in a way explain as to why I still don’t have children of my own today. THINGS TO HEAL / CHANGE IN MY GENEOGRAM PATTERNS Even though my geneogram is quite a normal, good geneogram of a normal family, there is one area of improvement that I saw. There might be little areas to heal or I wanted to change. That area is that we do not have a pattern our family that has a leadership or entrepreneurial background. Most of my family’s pattern shows that most of us became professionals. That might not be a bad thing for others, but it might be for me because I wanted to have my own business someday and if I were to look at my family’s geneogram there is no significant pattern that shows me that there is a leadership or entrepreneurial pattern. So I cannot get the said skill anywhere within my family. But to clear things up, I love my family, I don’t want to change anything and I don’t want to give it up for anything in the world but just of academics sake, if I were to choose an area for improvement, I think that will be it. HOW CAN MY ANSWERS ABOVE HELP ME BECOME A LEADER IN MY WORKPLACE? Now that I have seen that what are the patterns and areas of improvement from my geneogram, more specifically the family members that does not have leadership skills. This might explain why I also lack leadership qualities in my office. I was offered on many occasions, from my previous and present work, to have an opportunity to be promoted and handle people. But I turn down those opportunities because deep in my heart I think that I am afraid to take the lead because I don’t have the said background from my family and does not feel comfortable leading people. And upon doing this geneogram, I got to realize that yeah, I am afraid to lead people because no one in my family taught me that skill. And I think for me is the greatest area of improvement for myself and my career. How to cite Geneogram, Papers

A Critical Evaluation of Various Factors in a Five-star Hotel

Question: Discuss the critical evaluation of various factors in a five-star hotel. Answer: Introduction Singapore is big tourists place, and there are many Five-star Hotels running to provide exceptional services to the potential customers. A Five-star Hotel has many factors that make it a success amongst its competitors. Also, there are many factors that are needed to be used and developd in a hospitality industry, which provides help in the working of the Hotel. In this report, some of the major factors that may affect the working of a Five-star Hotel are being discussed. Critical evaluation of the importance of marketing mix in the success of a Five-Star Hotel, along with employee engagement in the food and beverage department of the hotel is discussed. With the critical evaluation of cross-cultural management and its importance in the hospitality management, the role of CRM in a Five-Star Hotel is also being evaluated (Abdullah and Antony, 2012). Today information communication technology plays an important part in the hospitality industry. How effective it is will be analyzed with the help of critical evaluation. For all the above activities, it is necessary to train and develop the front office department, its effectiveness will also be critically evaluated. In the end, the conclusion of all the evaluations will be given to summarize the whole thing (alem Mohammad, bin Rashid and bin Tahir, 2013). The importance of marketing mix for the success of the Five-Star Hotels A proper marketing mix is a crucial step for a five-star hotel that helps in deciding its marketing efforts. A marketing mix identifies, and indicates the sales team about the several marketing variables that can be used to target the specific market segments, for example, Transient, Conference, Corporate, Leisure, etc. it is necessary for a five-star hotel to have the right services/facilities, good promotional strategies, and the most important thing at a right price (Ashrafi et al., 2013). For a successful business, one need to: - get all the right elements Balance between the elements need to be stroked Differentiation in a business from its competitors can be achieved by adjusting the elements identified by marketing mix to make the product more attractive. Marketing mix help in the following ways in the success of a five-star hotel: - Services or Facilities- Analysis of different market segments of a Five-star hotel through marketing mix is done by the sales and marketing department helps the management to find out the specific requirements and work along in improving the services according to it or develop them if required (Berg and Sevon, 2014). Place- a hotel never travels to the customer, it is the customer that comes to a hotel. A Five-Star Hotel can be anywhere like in the citys heart or on the outskirts, or it could be a resort. The customers are reached with the help of direct methods or indirect methods. Promotion- an effective promotion strategy is a necessity for a five-star hotel as it is the way to communicate with the targeted customers. Customers are generally targeted with the help of effective communication channels. Pricing- a correct pricing strategy is an important factor need to be defined by the marketing mix. If the hotel services are not priced competitively, then the customer will not use the hotel services (Choi et al., 2015). The marketing mix elements influence each other. The business plan made for a hotel if handled right can result in great success. But if handled wrong then the hotel can take years to recover. A lot of understanding, consultation and market research are needed by marketing mix to give a right mix of the success. Importance of Employee Engagement in FB Department in a Five-Star Hotel The Food and Beverages department is an important part of any Five-star Hotel. This department gains around 40% of the total profit for a hotel. All the five-star Hotels try to provide the best food services to its customers, and for that the enthusiastic and talented staffs are very necessary. Employees have many responsibilities that they are needed to fulfil for a successful FB department (Costen and Salazar, 2011). Responsibilities of employees in an FB department are:- A responsible employee manages the day to day operations of the FB department within the guidelines set by the hotel. He preserves the excellent levels of external and internal customer services. Help in designing exclusive menus, making necessary improvements and making regular purchases. They can identify and actively respond to the customers needs. They should be attracting, trained, talented, and recruiting personnel. They should follow the established targets, policies, schedules, and procedure They should be motivated and also believe in team work They should follow all the safety and health regulations If the staffs of a five-star hotel follow all the above-given responsibilities, then the customers will get happy and would want to return to the hotel. However, if any employee is reluctant in giving his best to the job then, it may hamper the services needed by the customer which may give a bad reputation to the hotel (Grobelna, 2015). Marina Bay Sands located on the Marina Bay in Singapore is famous for its seven Celebrity Chef restaurants; Fairmont Singapore the Raffles Plaza is a very famous five-star hotel in Singapore which have fourteen different FB outlets and restaurants to serve its customers, The Fullerton Hotel of Singapore is famous for its five different FB outlets and has also won a major travel award which is Conde Nast Traveler Gold List award. These are the few examples of famous five-star Hotels of Singapore who provide extraordinary food services to their customers, and all this is possible because of their engaged employee of FB departments (Ham and Choi, 2012). The Cross-Cultural Management in the International Hospitality Management The numbers of international travellers are annually increasing in Singapore. Thus, the hospitality department of the Five-Star Hotels is needed to be aware of the importance of the cross-cultural management and hospitality skills. Staffs have to provide services and satisfy the customers needs. Staff appointed on the front desk should be able to predict and read the guests verbal and non-verbal ways of communication. The cross-cultural interaction with an overseas guest or with a traveller with an ethnic background is an important part of a person working in a five-star hotel in Singapore. While getting involved in an exchange with a customer coming from a different culture, an employee may experience many moments of truth as referred by the hospitality management (Jakovic and Galetic, 2014). It has been found that in general hotel management prefers having language study rather than having cross-cultural awareness training. This shows that the management has still not signified the importance of cultural awareness while interacting with guest and their overall satisfaction. A problem may surface when people coming from different cultural backgrounds talk to each other and misunderstand, which results due to language barriers and the cultural differences. Thus, it becomes very important for the hospitality department to have a trained staff that not only able to speak and understand foreign language but also be well informed with the cultural differences of different countries (Josiassen, Assaf and Cvelbar, 2014). Cultural awareness and intercultural communication are very important for the hospitality industry due to the international nature of the business they have, both in regarding with the guests and also the employees of the hotel. Reasons for justifying the importance of cross-cultural management are: - With the growing arrival of foreign tourists, it becomes obvious that social interaction will likely to be continued between guests of diversified cultures and the employees. Thus, for successfully operating hospitality management, it becomes necessary to understand its importance (Karunaratne and Jayawardena, 2011). The management of The Hilton Hotel, Singapore claims that their chains of hotels have 300,000 team members from ninety-three countries which provide a culturally diversified nature. As a result, some different cultures work and communicate with each other on daily basis. This diversification helps the staff to interact with the different cultured guest. Summing up, diversified cultures are an important section of the hospitality industry, and here an effective communication plays an important role while operating in multicultural surroundings successfully (Kim and Ham, 2006). The importance of Branding for the success of Fast food restaurants in a five-star hotel Branding and what a brand stands for a fast food restaurant are the core values for maximum fast food restaurants. If a fast food restaurant manages its branding well then, it will help in increasing the competitive advantages for it. The basic features of a fast food restaurant also help in excelling because a brand has few fundamental steps need to be followed for creating a difference between several competitors. Almost every famous fast food restaurants have a distinguished brand identity like McDonalds golden arches, Pizza huts cap, or the old man of KFCs. All these are easily recognisable by the customers because of their branding (La and Yi, 2015). Strong brands provide many advantages like larger brand loyalty, reduced competition, and increase response to any kind of price adjustment, brand extensions, and larger profit. Branding helps in making clear a restaurants reason for its existence and inspires employees to get accustomed with the brand to build it for their customers. Building strong brand equity can be a priority for all the fast food restaurants, but the attainment of this objective is not an easy task as the products and services of mostly all the fast food restaurants are same and also their methods of distributions. Price is the way one could differentiate with one brand from another. Consumer loyalty and preferences and a greater market share come from a good brand management as it brings a clear differentiation between products (Law et al., 2012). One thing fast food restaurants should keep in mind that branding is necessary for customers to identify the product but with branding comes the responsibilities to maintain the fundamentals promised by the fast food restaurants. Just having a catchy name, or a good logo or an image will not be sufficient for the success of the fast food restaurant. The fast food restaurants should deliver outstanding food experience at a right price with proper hygiene to its customers and maintain it. This will help in making customer remember the brand of the fast food restaurant and make them a loyal. The role of customer relationship management in Five-star Hotels In the present competitive world, the potential guests are becoming more sophisticated, price sensitive and less brand loyal. Thus, it becomes important for a hotel to develop Customer Relationship Management strategies that aim to gather, share, store, and seek guest information through the whole organisation for creating unique and personalised guests experiences (Law et al., 2012). The hotel industry is undergoing significant developments. Now the marketing strategies are more focused on retention of customers rather than acquisition of them, strategies of products are now designed around customisation, reengineering of the internal organisation around the customer-focused processes, and ICT is being applied in order to build relationship, enable customisation, gain customer insight, and provide new opportunities for the distribution of services. CRM focuses as an important strategy for sustaining advantages on competitors in the current global market. However, CRM policy has not been still a successful strategy for the hotel industry but still it is being worked on to be designed for a better result (Lee and Arcodia, 2011). An effective CRM implementation will lead to increased revenue by creating and maintaining the close relationship with customers. It also helps in acquiring new customers, reducing the operating cost, increasing the customer satisfaction, and making sure of long-term sustainability and profitability. But the recent studies show that CRM is mostly applied by large hotels rather than small hotels. This does gives the actual outcome of its success ratio. Just gaining the data of guest is not enough if it is not applied at the right time, and at the right place. CRMs main idea is to give the extraordinary guest experience while their stay in the hotel. For this staff has to make sure that they are going through every detail of the guest that is being inputted in the CRM details. But this is the fact that most of the time this knowledge is not being effectively used (Pavlenko, 2012). The Mandarin Orchard Singapore, a famous five-star hotel in Singapore has just now adapted CRM software Infor, which can serve more than 70,000 customers information at a time. This software will help the hotel to analyse the data better and quickly respond to the varying market condition as according to the guests service demands. Through CRM, the hotel aims at reducing manual processes, and increasing overall revenue for the hotel. This shows that many big hotels are adding CRM in their operational process to gets the benefits by applying its strategies (Qi, Law and Buhalis, 2013). The use of Information Communication Technology in the Hospitality Industry The merger of communication and information technologies along with sophisticated network manners have open new channels for the hospitality industry. The Technology based systems have lead to a vital position for the hospitality industry to offer better services to its potential guests. Hotels can take the advantages of the popularity of ITC based systems in advancing their business operations (Sekulic and Mandaric, 2013). ITC involves the usage of computer software, hardware, and telecommunication devices to manipulate, convert, send, receive, store, and protect data. With the help of computers and technological devices it has become easier for the management of a hotel to store, collect and manipulate information and data and share it with an individual, or within the organisation. The possibility of how it can be used is endless. Information and Communications Technology has become an integral part of a hotel industry and changed its ways of servicing its customers in the last few years. The use of ITC helps the front office to share information about the guest across the chain of hotels (Sucher and Cheung, 2015). Despite the increasing use and popularity of computer technology, there are still few hindrances one has to overcome to be successful. The very necessity is to have the correct information at the right time, at the right place and communicated as quickly as possible, without this ITC cannot be proved beneficial for the hotel industry. For that, the person sitting behind the computer should have full knowledge that how he should find the correct information out of the data when required. In hotels, computers are being used for accounting for guest, forecasting guest demand for reservations, data management, management of guest services, reservation management and revenue and yield management and all this data is finally used to communicate the right part of the information required to cater a guest. There is a minute difference between the right information and waste information thus, it is necessary to know what is beneficial for the hotel, that information should be kept and rest unwanted information should be deleted as it may prove to be a hindrance in communicating the information at the right time, as the person may get confused with the extra information which may be added to the data base (Tsang, 2008). The importance of training and development in the front office department of a Five-star Hotel Training and development of the front office staff is very important as they are the face of the hotels image with whom the customer will be dealing the maximum. Training and development programs help the front office staff to remove performance deficiencies present in them and train them to interpret the demands of the potential customer to give them the best service possible (Wijayanto, 2015). Training and development help in two ways at least, and they are that the employees become more efficient once they went through the training and development program and an efficient employee contributes in a better way in the growth of the Hotel. As discussed earlier there is a major cross-cultural factor that needs to be handled by the management as Singapore is a big tourist destination that means number of different cultured people will be coming in the Hotel and need to deal by the front office, so it is necessary for them to be able to communicate with the guests effectively. Also, if any guests have any problem they are going to call the front desk for the solution so it is necessary for them to be ready with all kind of solutions that may be required, to solve the problem of the guest. All the CRM data and information that need to be communicated is at the front desk so the employees working on the front desk need to be trained accordingly. It is very necessary for the staff of the front office to be trained and developed according to the requirements of the Five-star Hotel or the guest may get a wrong image of the hotel services. For all the above-given factors efficient staffs is required and that can only be possible through proper training and development programs that have to be specially designed to make the staff efficient enough to render all the services expected from them (Wu and Lu, 2012). Conclusion The above-given critical evaluations of various factors and technological uses for the success of the Five-Star Hotels concludes that marketing mix is important for the success of the hotel, but it is necessary to make sure that the correct marketing mix strategy is adapted by the hotel, or it may lead to lots of problems. Food and Beverages Department and the cross-cultural management department are very important parts of any Five-star Hotel, thus the employees engaged in these departments should have proper training and development for the expected outcome from the employees. CRM and ITC are the technologies being used by big Five-star Hotels and for that they need to have proper trained department to have these strategies prove to be a success. For managing all the factors the front office staffs is responsible so it is very necessary that they are well trained and developed accordingly (Zhao and Namasivayam, 2009). References Abdullah, Z. and Antony, C. (2012). Perception of Employees on Internal Communication of a Leading Five-star Hotel in Malaysia.Asian Social Science, 8(2). alem Mohammad, A., bin Rashid, B. and bin Tahir, S. (2013). Assessing the influence of customer relationship management (CRM) dimensions on organization performance.Journal of Hospitality and Tourism Technology, 4(3), pp.228-247. Ashrafi, A., Seow, H., Lee, L. and Lee, C. (2013). The efficiency of the hotel industry in Singapore.Tourism Management, 37, pp.31-34. Berg, P. and Sevn, G. (2014). Food-branding places A sensory perspective.Place Brand Public Dipl, 10(4), pp.289-304. Choi, E., Fowler, D., Goh, B. and Yuan, J. (2015). Social Media Marketing: Applying the Uses and Gratifications Theory in the Hotel Industry.Journal of Hospitality Marketing Management, pp.1-26. Costen, W. and Salazar, J. (2011). The Impact of Training and Development on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry.Journal of Human Resources in Hospitality Tourism, 10(3), pp.273-284. Grobelna, A. (2015). Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management.Journal of Intercultural Management, 7(3). Ham, S. and Choi, Y. (2012). Effect of cause-related marketing for green practices in the hotel industry.Journal of Global Scholars of Marketing Science, 22(3), pp.249-259. Jakovic, B. and Galetic, F. (2014). Marketing and Commercial Activities Offered on Croatian Five-Star Hotel Web Sites.Procedia Engineering, 69, pp.112-120. Josiassen, A., Assaf, A. and Cvelbar, L. (2014). CRM and the bottom line: Do all CRM dimensions affect firm performance?.International Journal of Hospitality Management, 36, pp.130-136. Karunaratne, W. and Jayawardena, L. (2011). Assessment of Customer Satisfaction in a Five-star Hotel - A Case Study.Tropical Agricultural Research, 21(3). Kim, W. and Ham, S. (2006). The Impact of Information Technology Implementation on Service Quality in the Hotel Industry.Information Technology in Hospitality, 4(4), pp.143-151. La, S. and Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management.kmr, 30(1), p.53. Law, R., Leung, D., Au, N. and Lee, H. (2012). Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly.Cornell Hospitality Quarterly, 54(1), pp.10-24. Law, R., Leung, D., Au, N. and Lee, H. (2012). Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly.Cornell Hospitality Quarterly, 54(1), pp.10-24. Lee, I. and Arcodia, C. (2011). The Role of Regional Food Festivals for Destination Branding.International Journal of Tourism Research, 13(4), pp.355-367. Pavlenko, I. (2012). Communication Policy of Enterprises of Hospitality Industry.European Journal of Economic Studies, 2(2), pp.131-134. Qi, S., Law, R. and Buhalis, D. (2013). Who booked five-star hotels in Macau? A study of hotel guests' online booking intention.Journal of Hospitality and Tourism Management, 20, pp.76-83. Sekulic, D. and Mandaric, M. (2013). Quality of services as a determinant of customer satisfaction in the hotel industry.Marketing, 44(3), pp.231-246. Sucher, W. and Cheung, C. (2015). The relationship between hotel employees cross-cultural competency and team performance in multi-national hotel companies.International Journal of Hospitality Management, 49, pp.93-104. Tsang, E. (1998). A longitudinal study of corporate social reporting in Singapore.Accounting, Auditing Accountability Journal, 11(5), pp.624-635. Wijayanto, G. (2015). The Effect of Service Marketing Mix in Choosing the Decision to Consumer Services Hotel: Studies in Hotel Grand Zuri Pekanbaru.MJSS. Wu, S. and Lu, C. (2012). The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan.International Journal of Hospitality Management, 31(1), pp.276-285. Zhao, X. and Namasivayam, K. (2009). Posttraining Self-Efficacy, Job Involvement, and Training Effectiveness in the Hospitality Industry.Journal of Human Resources in Hospitality Tourism, 8(2), pp.137-152.

Seventh Group Essays - Probability And Statistics, Computing

Seventh Group 1G Dewi Widyawati (16.9076) Mohammad Ammar Alwandi (16.9227) Sri Indriyani Siregar (16.9432) Title : Statistician, The Most Influential Jobs in The World Thesis Statement : Statistician is the most influential jobs in three reasons. Outline : High salary Normal working hour Related with other studies economics, demography, sociology, biology, Provide data for public policy birth planning policy, state budget, poverty alleviation Many job opportunity high demand of statistician, companies realize the important of statistician in their company Work indoor High job satisfaction Statisti cian, The Most Influential Jobs in The World Karl Pearson, an influential English mathematician and biostatistician said that "Statistics is a grammar of science". It means that science are linking each other using statistics as a grammar to create perfect knowledge. A person who mastered statistics called statistician. A statistician is the most influential jobs in three reasons. The first reason is statistics related to other studies. Statistics connected with economics, demography, sociology, biology, etc. For example, a statistician in biology is called biostatistician. In 19th centuries, Karl Pearson researched about natural selection concept using statistics method, so he was called biostatistician. In the other side, a statistics related to demography in the record of births, deaths, marriages, immigration and emigration and a regular census of the population provides information that is key to making decisions. In addition, in economics, statistics used to calculate gross domestic product precisely. A second reason is a statistician provide official statistics for public policies planning. Statistics is the first thing that looked by the government when they make a public policy. For example, the government must consider the birth/mortality rate statistic if they want to make antenatal policy and population projection to avoid under/overestimated. In addition, the government must consider the inflation rate if they want to set the state budget. Moreover, poverty alleviation needs the social-economy statistic to formulating the policies. All of the public policies need statistic and all of these was made by the statistician. The final reason is the demand of statisticians is increased because of the big data era. According to John Acred, founder and CTO of Silicon Valley Data Science, Big Data refers to a combination of an approach to informing decision making with analytical insight derived from data, and a set of enabling technologies that enable that insight to be economically derived from at times very large, diverse sources of data. The companies begin to looking the use of the statistic to improve their business. Based on a report by Accenture, career consulting company, 89% believe that companies without statistician (big data analytics) in the next year will lose the market share and will not competitive. Furthermore, the companies spending more than 20% of their technology budget on big data analytics. Based on economic principle, if demand increases the price of statistician will increase too. To sum up, in this big data era, being statistician is the most prominent jobs. Without well-qualified statisticians, the targets of development policy will not appropriate with the real condition. Therefore, all of the academicians or practitioners, wherever its job, must understand statistics to encourage his/her career.

AMCAS Essay Writing Professional Service

AMCAS Essay Writing Professional Service The American Medical College Application Service and/or AMCAS essay doesnt differ much from most other types of personal statements required of med school applicants. A brief synopsis of personal beliefs and career coals, AMCAS statements are used to test applicants writing skills as well as their ability to communicate effectively. For more information on AMCAS papers, please read on. The process of applying to medical schools is an arduous one. The first thing that most applicants are required to do is enlist the assistance of an American Medical College Service. By sending transcript releases, essays, and application fees directly to this service (rather than to the schools), students dont have to worry about handling each school application themselves. AMCAS statements are important because they give applicants the chance to use their own voice. Unlike those for undergraduate universities, the med school application process has several different steps. Upon reviewing a favorable applicants initial package (including transcripts, letters of recommendation, and the essay), he or she is then asked to submit secondary essays, and so on. Granted, there is a lot of pressure involved when writing an AMCAS essay. Fortunately, there are many professional services that can help. For information on how to get help writing an AMCAS personal statement or if you would like an editor to review your medical school secondaries, please access the link provided.

Brand Strategy for Supermarket Industry in Hong Kong

Brand Strategy for Supermarket Industry in Hong Kong The advent of computers and technological innovation that has faced mankind in the recent past coupled with varied customers need and aspiration has left the business world to be highly competitive. For this reason, there are a number of strategies that organizations have used to cut for themselves a market edge in this competitive business world. The main strategy is branding usually followed by advertisement and publicity. The concept of branding has come out to be deemed by management of any organization as a top priority (Chaudhuri 2001). Additionally, it has been categorized together with human workforce to be the most valuable assets within an organization. It has been argued that brand building is a long process that utilizes a lot of resources and cannot be separated from advertisement and strong marketing strategies. Organizations have resorted to branding with the belief that it will save them from failing as it will enhance the value of the product/organization. However, many of these organizations fail to have prior knowledge that adequate planning is key to successful branding (Kotler 1997). For this reason, long-term promotion prop up for a brand, on the basis of definitions of the distinctiveness of the target consumers is necessary. Additionally, understanding of customers preferences, aspirations and expectations from the brand need to be considered. History and transition of branding Historically, ‘brand’ was though to mean a hot or burning thing and thus associated with marking of animals with unique symbols so that owners can easily identify them (Gregory, 2003). The process involved burning an iron that has been fashioned into a distinct symbol then pressed on the animal skin leaving a permanent mark. Over the years the term has been used in a wider context especially in the field of business to refer to â€Å"name, term, sign, symbol or design, or a combination of them intended to identify the goods and services of one selle r or group of sellers and to differentiate them from those of other sellers (Chaudhuri 2002). One notable example of earlier use of branding in China, where merchants used branding names â€Å"Misty Mountain Tea†, or â€Å"Garden in the Sky Tea† to sell poor quality garden tea to buyers Oscar Wilde wrote that pessimist is an individual that who is a ware of all things but do not know the price of anything. It is only in the recent past that top management have deem brand to be an important asset to their organization. (Davidson 1998; Ward and Perrier 1998) In simple terms, brand is entity that provides end-users with an added value on the basis based functional performance. All these help distinguish the product or service being offered by a business entity. The four Ps of marketing has been used for a very long time to bring about values associated with a brand (Lancaster 1995; Kotler 1997) As time passed, knowledge possessed by the community that engage in marketing has led to managers being brand leaders. There is recognition of branding strategy as source of competitive advantage in domestic markets (Chaudhuri 2001; De Chernatony 2001; Moore et al 2000).

Compare and contrast aristotles and platos idea of the good Term Paper

Compare and contrast aristotles and platos idea of the good - Term Paper Example Thus, the ethics of Aristotle is associated with his idea of telos or purpose. And this purpose consists in the contemplative activity of the intelligence, that is, the true human Good. It is in this regard that for both Plato and Aristotle, the Good is not only characterized by ethics but also of epistemology, for the Good is always, for both of them, that which leads to true knowledge and wisdom. This paper will be divided into three main parts. The first part will discuss Plato’s Idea of the Good. Herein, a discussion of some of his dialogues will take place. Some of which are Laws, Gorgias, and The Republic. One the other hand, the second part will discuss Aristotle’s Idea of the Good. In doing so, two treatises on Aristotle’s ethics will be covered: Eudemian Ethics and the Ethics to Nichomachus. Finally, the third part will serve as the conclusion and final analysis of the matter. Herein, the author of this paper will show that despite the differences betwee n Plato and Aristotle’s doctrines and philosophical approaches, their Idea of the Good are both associated with the gradual improvement of the soul in search for intelligence, knowledge, truth, and wisdom. Plato: Wisdom, Truth and The Good The doctrine of Ideas constitutes the center of Platonic thought. For Plato, there are two orders of reality – one which is sensible and material; another which is immaterial and invisible, and which can only be grasped by the intellect. Plato had conceived of a multiplicity of Ideas: there were moral and aesthetic ideas, ideas of sensible realities, and ideas of artificial things: everything that existed had a corresponding idea. But there had to be an order or hierarchy among the Ideas, and a First from which all the other Ideas proceed. Thus, Plato gives order among the ideas in his Republic. In the Republic, Plato establishes a hierarchy among the Ideas, with the Idea of the Good as the unconditioned principle of the truth and be ing of the other ideas. He presents his doctrine with descriptive imagery: That which imparts truth to the known and the power of knowing to the knower is what I would have you term the idea of good, and this you will deem to be the cause of science, and of truth in so far the latter becomes the subject of knowledge†¦ so in this other sphere, science and truth may be deemed to be like the good, but not the good; the good has a place of honor yet higher†¦ the good may be said to be not only the author of knowledge to all things known†¦ (Plato, â€Å"The Republic† 136). In relation to this is his philosophy of man, wherein he distinguishes between the body and the soul of man. For Plato, body and soul are not only different from each other but also opposed and irreconcilable. Our body is the tomb or prison of the soul (Reale and Catan 157). Human beings are thus deprived from true life for as long as he remains chained to the body since the essence of man is his soul. It is the body that gives rise to every conceivable (Word Count: 353) evil, i.e. to ignorance. Plato’s ethics looks, therefore, to freeing the soul from its bondage to the body. Moreover, courage and knowledge are often distinguished from pleasure and good: â€Å"The good are good by the presence of good, and the bad are bad by the presence of evil. And the brace and wise are good, and the cowardly and foolish are

The Reasons Why Some People Stay in Abusive Relationships despite the Research Paper

The Reasons Why Some People Stay in Abusive Relationships despite the Risks - Research Paper Example It is estimated that approximately 1.5 million women in the US encounter violence from their male partners annualy. However, statistics also indicate that men are also victims of domestic violence, with 2010 reports showing that approximately 40% of domestic violence cases involved men. In addition, it has been observed that 85% of violent women are more likely to use deadly weapons such as knives, hot water, blunt objects among others on their victims as opposed to the 15% of men (Vernick 15-23). Majority of victims in violent relationships opt to divorce their partners, but there are those who opt to remain in such relationships despite the hardships. A person who has never experienced such violence may wonder why a person in his or her right mind may wish to stay in such a relationship; however, there are reasons as to why this happens. This paper is a critical evaluation of why people stay in abusive relationships. Discussion Penia notes that â€Å"In an abusive relationship, ab usive language, violence, threats, sexual coercion and unfulfilled duties and promises are common† (20). ... The deprivation of basic needs is also a common means of achieving the same ends. As a result, the victim gradually wears out physically and emotionally. With time, the victim loses body strength, fails to attentively concentrate on his or her work, suffers bouts of depression and trauma, health problems arise due to poor appetite and constant worry, and the victim loses morale. As the victim weakens, the perpetrator’s control increases and acts of aggression increase in intensity and severity. Acts of aggression are focused on the victim or the designated prey of the attack, but in other instances they may be directed towards a close relative. In both cases, domination over the victim is the key objective of the perpetrator. One such example of indirect domestic abuse is verbal insults and dehumanizing treatment directed towards the victim’s close relative. Abusive relationships do not discriminate. This is to mean that they don’t have demographic boundaries or preferences. Volpe indicates that â€Å"For one, gay individuals are at the same risk of aggressive relationships and abuse as are heterosexual couples† (8). Therefore, abusive relationships have the same prevalence of occurrence within different races, economic standing, societal status, degree of literacy, and so forth. Women are considered as the weaker sex and hence are more susceptible to victimization than men. However, cases of male victims are also common, especially in verbal and emotional abuse. Psychologists indicate that the emotional abuse that results from abusive relationships is as damaging and detrimental to the victim as the physical abuse. Effects of the emotional abuse have

Athena in the Odyssey vs. Virgil in the Inferno Essay Example for Free

Athena in the Odyssey vs. Virgil in the Inferno Essay Two of the greatest works ever written, The Odyssey by Homer and The Inferno by Dante, are detailed, multi-sectioned poems about the journey’s of two men. In each story, the main character is given some sort of guidance by another character in order to aid them in their travels. In The Odyssey, Athena is portrayed as the protector to Odysseus on his journey back home from the Trojan War to his family in Ithaca. In The Inferno, Virgil is requested to lead Dante through the depths of Hell in order to save his soul. Many similarities can be seen between the two characters as they both served as advice givers, protectors, and guides for the main character. While the two guides seem very alike in the way’s they help, it turns out that many differences can be observed between their ways. Athena and Virgil can both be perceived as escorts in the main characters’ journey, but they both are leading their pupils towards different endings and these endings can be representative of a much larger purpose that describes the two authors’ views on life at the time each poem was written. In Greek mythology, Athena is regarded as the goddess of Wisdom. She uses her wisdom to aid Odysseus on his journey back home to his family, through various trials and tribulations. Athena’s guidance can be seen when Odysseus is finally being allowed to leave Calypso’s island, which outraged Poseidon. Poseidon sends a great wave to wreck Odysseus’s ship and possibly drown him in the vast ocean but instead Athena helps him survive. â€Å"But Zeus’s daughter Athena countered him at once./ The rest of the winds she stopped right in their tracks,/commanding them all to hush now, go to sleep./ All but the boisterous North-she whipped him up/ and the goddess beat the breakers flat before Odysseus,/ dear to Zeus, so he could reach the Phaeacians,/ mingle with men who love their long oars/ and escape his death at last.† (Ody. 5. 421-427). Another example of Athena protecting Odysseus is during the great battle in the hall when Odysseus finally confronts his wife’s suitors. Athena appears to Odysseus in the form of Mentor and tries to motivate Odysseus to kill all the suitors off with threats and accusations. She even commands the suitors to through their spears at Odysseus all at once. â€Å"At his command,/ concentrating their shots, all six hurled as one/ but Athena sent to whole salvo wide of the mark†¦Ã¢â‚¬  (Ody. 22. 267-269). Odysseus sees that all of his men are untouched by the suitor’s spears, and this action propels him to take charge and lead an attack on the suitors. Each time Athena guides or protects Odysseus, it’s in order to save his life. She desperately wants Odysseus to get home because Odysseus is a war hero and a King, very much deserving of a safe return home. Athena thinks very highly of Odysseus because he is such a great warrior and she feels he exemplifies the virtue of excellence. It’s easy to see how the ideals of society on life and death in Homer’s 7th Century BC times are portrayed through Athena’s help. The people of this time were most concerned on how you lived your life during the time you had. For them there was no glorious afterlife, so there was no need to try and save your soul to reap the prize of a great time after death. Homer uses Athena as Odysseus’s guide to get back home and live out the rest of his life the way he pleases. He’s spent his time as a warrior and won his most important battles before the beginning of the poem, so now he deserves to live out the rest of his l ife in peace with those he loves the most. Once he arrives home and fights off his wife’s suitors (with the help of Athena of course) he will finally be free in a sense to enjoy his life. In Dante’s The Inferno, Virgil serves as a guide for Dante through the depths of Hell. Virgil is widely considered an allegory for human reason. Reason is needed in a Christian worldview in order to control emotion and desire from taking control allowing for acts of sin. Reason is God’s gift to mankind, a way of staying on the right path and avoiding the dark side of life, if it is used properly. Virgil was requested to help a lost Dante save his soul by Dante’s departed love, Beatrice, who represents God’s grace. Virgil leads Dante through Hell in order for him to learn the descriptions of sins and their consequences. Virgil is with Dante through out his entire journey, unlike Athena who only appears to Odysseus in The Odyssey every once in a while. One example of how Virgil is always there to lead Dante is when Dante faints before entering the First Circle of Hell. Dante faints at the shine of a bright light and awakens already in the next circle. â€Å"With rested eyes, I stood/ and looked about me, then fixed my gaze/ to make out where I was./ I found myself upon the brink/ of an abyss of suffering/ filled with the roar of endless woe.† (Inf. 4. 4-9). This type of situation occurs many times throughout the poem, as Dante proves many times too weak to carry on, and Virgil takes care of him, protects him, and moves them along on their journey. Another situation is when Dante and Virgil arrive at the center of Circle 9 of Hell. They come to the great body of Lucifer, and Virgil throws Dante on his back to continue their upward climb out of Hell. â€Å"At his request I clasped him round the neck./ When the wings had opened wide enough/ he chose the proper time and place/ and took a handhold on those hairy flanks./ Then from hank to hank he clambered down between the thick pelt and the crusted ice.† (Inf. 34. 70-75). While Virgil leads Dante physically in many ways, he also serves as a voice of reason and leads through his words. An example of this is back as they are entering the First Circle. Dante says, â€Å"My master (Virgil) began: ‘You do not ask about/ the souls you see? I want you to know,/ before you venture farther,/ ‘they did not sin. Though they have merit,/ that is not enough, for they were unbaptized,/ denied the gateway to the faith that you profess./ ‘And if they lived before the Christians lived,/ they did not worship God aright./ And among these I am one.† (Inf. 4. 31-39). In this situation, Virgil not only instructs Dante on what he needs to do, but also reveals a little more information about himself as well. Although Virgil seems to guide Dante in almost the exact same way Athena guides Odysseus, Virgil is working towards an all-together different purpose. In Dante’s 14th century AD Christian society, it was imperative to ensure that you lived a good life on earth and repented for all your sins so that you would be in God’s presence in the after-life. Dante uses Virgil as a way for his audience to see that the most important thing is to save one’s soul, even if a little guidance is required to do so. Dante needed to travel through the depths of Hell to be able to wake up and realize how reason should control emotions and desires so that life can be lived in God’s name allowing for a magnificent afterlife. By showing Dante the different circles of Hell, Dante learns the nature of sin and it’s consequences. Virgil teaches Dante a most important lesson; when reason is not in control, it is more likely to commit harsh sins, sins worthy of an afterlife in Hell and not in God’s good grace. Virgil steers Dante toward the light of God once again, saving him from his impending doom, had he not been able to save his wandering soul. Athena and Virgil are considered to be a form of guidance to their poem’s main characters. In Homer’s The Odyssey, Athena helps to ensure Odysseus’s safe return home, but also allows him to live out the rest of his wonderful life on earth by saving him from various dangers including Poseidon and his wife’s suitors. In Dante’s The Inferno, Virgil serves as Dante’s escort through the circles of Hell, but also pilots Dante back into God’s grace by saving his soul. Each can be seen as not only a physical chaperon but also a spiritual one that illustrates society’s point of view on life or afterlife at the time each poem was written. Works Cited Alighieri, Dante. Inferno. Trans. Robert Hollander and Jean Hollander. New York: Anchor, 2002. Print. Homer. The Odyssey. Trans. Robert Fagles. New York: Penguin, 1997. Print.

MacBeth :: Character Analysis, Classics

  Ã‚  Ã‚  Ã‚  Ã‚  In Shakespeare’s Macbeth, the three witches give Macbeth a false sense of security with their apparitions of truths. Instead, they prove to be harmful for Macbeth who takes too much comfort and confidence in his interpretation of the truths.   Ã‚  Ã‚  Ã‚  Ã‚  In the first apparition, a floating head warns Macbeth to beware Macduff. The apparition confirms Macbeth’s own fears saying he has already guessed as much. In the second apparition, a bloody child tells Macbeth, â€Å"None a woman born shall harm Macbeth† (4.1, p. 96). Believing everyone is born of woman, Macbeth takes relief in the idea that he will never be harmed. Although, the apparition does provide a truth, but unbeknownst to Macbeth, Macduff was not of â€Å"woman born† rather â€Å"from his mother’s womb / untimely ripped† (5.9 p. 349). Macduff was born through cesarean section after his mother died hence the bloody child in the apparition. In the third apparition, a crowned child holding a tree, tells Macbeth he is safe until Birnam Wood moves to Dunsinane Hill. Again, the apparition deceives Macbeth the way he perceives it thinking Birnam Wood cannot move to Dunsinane Hill. Later, a messenger tells Macbeth the trees of Birnam wood are advancing toward Dunsinane. Malcolm’s soldiers carry the tree branches to Dunsinane making the apparition truthful. The crowned child in the apparition is Malcolm—the future king after Macbeth. Finally in the last apparition, a procession of eight crowned kings walks by, the last one carrying a mirror. Banquo’s ghost walks at the end of the line. The witches vanish before Macbeth could get a meaning behind the apparition.

America”s Affirmative Actions on Minorities

In years past, Americas of every race, color, and nationality have been pushing for equal rights and equal representation in everything from politics, to professional sports coaches, to jobs, and colleges. In American colleges there is a little thing called affirmative action. This means that colleges give greater higher educational acceptances to minorities than they do the average Joe. For example, one college accepts people if they score above 140 points on their point scale. However, minority groups receive 20 free points just for being themselves! Now is this fair? In a country that is trying to abolish racism, this little thing called affirmative action is fueling it. On college campuses around the nation, the admissions office is not doing their job. They are not granting admissions to the most qualified or the most talented candidates, instead they want to make their education center culturally diverse. To do so, these education centers are granting â€Å"gifts† or giving â€Å"tokens† to these minority groups so is doesn†t look like the average Joe is all the college is made up of. Isn†t this racism at its finest? Statistically, white students have a better chance of getting into college because of their cultural background and emphasis their ancestors put on education. The same thing is happening in work forces across America. Employers have hired the less qualified minority to make a certain quota or to have their company look more diverse. However, a new law in California government prohibits this from happening. Their new law requires the most qualified person to have the job, regardless of race, color, and nationality. More employers and college admission offices throughout the country should abolish affirmative action. It is destroying higher education institutions, and workforces. This same affirmative action is tearing apart the greatest nation on earth, which was built on the words. â€Å"All men are created equal†, and obviously with affirmative action in place, all men are not created equal.

The analysis of the text “From: W.S.” Essay

The text under study is taken from the book â€Å"The Complete Short Stories of L.P. Hartley† written by L.P. Hartley. Leslie Poles Hartley, an English novelist and the son of a solicitor was educated at Oxford’s College and for more than twenty years he was a fiction viewer for magazines. He wrote a lot of novels and made a great contribution to English fiction. â€Å"W.S.† was published posthumously in 1973. The genre chosen by the writer dictates the adoption of the certain style. The genre of this text is the short detective story. When we read this story, we learn everything from the author, so here we can observe the author’s point of view. This excerpt is very interesting from the form of narration: it is not homogeneous because the narration is often interrupted by the inner monologues and by the elements of description. Because of the big amount of such elements, the form of narration is descriptive. Also we can observe non-personal direct speech. The main character of the story – Walter Streeter – gets one after another four postcards with messages from anonymous and starts thinking them over. His reaction on these postcards changes from the first to the last one. At first he was glad not to answer because he had a lot of things to do and the answering on such postcards required too much time and energy. But he was shocked and astonished about it, so he got rid of the first and the second one. Moreover, these postcards lingered in his mind and he pondered over the anonymous. He couldn’t understand who it was – a woman or a man because the handwriting and style of writing were extremely different. If the first postcard was about Walter Streeter’s personal features of character about his grip with people, the second one told that he was on the border of something. Walter Streeter had the difficulties with his work and he needed a new source of inspiration. After the receiving the third postcard he paid an attention on the initials of the sender. T hey were like his own. Walter Streeter even thought that it was he by his own who sent these postcards. The man went to his friend to ask for advice and after the conversation he felt reassured for a moment. He thought that it was a woman, who had somehow taken a fancy to him and she was a lunatic. Walter Streeter couldn’t destroy this postcard as the previous one, because they became the leading factor in his life. But after the fourth postcard the wave of panic surged in him and he even wanted to go to the police to protect himself. The author depicts very peculiar characters. The main hero is Walter Streeter, a novelist. While reading this excerpt we get the information about him and it may be said that the author tries to thrust his opinion on the readers. We feel some sympathy to Walter Streeter from the author’s descriptions. About some features of this character we learn only from these anonymous postcards. Mr. Streeter is usually friendly but sometimes critical. He is interested in Scotland and cathedrals. This man is conscientious, he is not a man to experiment with acquaintances and he is ready to escape into an ambiguous world, where the conscious mind didn’t have things too much its own way. These facts we know from some inner monologues, thoughts and feelings which are imperceptibly interwoven with the narration. The author uses such device for us to better understand this particular character and to show his full portrait. The next character is W.S. Only from the very end of the story we find out that W.S. is William Stainsforth, the character of Walter Streeter book. Walter Streeter didn’t endow him with some good features; he got some fun of this character and made him just nasty as he could. While writing the book about W.S., Mr. Streeter unloaded all his self-dislike on him. So W.S. decided to kill his creator. The author uses a gradation to create tenser atmosphere and to show that W.S. is coming nearer to Walter Streeter. This gradation can be observed in the end of the text of the postcards with word â€Å"handshake†. From the first till the last the â€Å"handshakes† were â€Å"A handshake, a firm handshake, a hearty handshake, a hard handshake†. It shows the significance of these postcards. This extract is full of stylistic devices. First of all, there are many interrogative sentences and it shows the hesitation and anxiety of the character. We can observe here such stylistic devices as zeugma – â€Å"took up the time and energy†, metonomy – â€Å"faint strings of curiosity†, personification – â€Å"growing pains†, periphrasis – â€Å"conscious mind†, â€Å"little mouse-like creature†, â€Å"poison pens†, a lot of examples of inversion. Also the author uses a lot of anaphoras. It is used widely to improve emphasis on some facts: â€Å"Perhaps they didn’t have their feet on the ground. Perhaps he was ready to escape†¦Ã¢â‚¬  Another type of repetition which is called anadiplosis is used: â€Å"†¦into an ambiguous world, a world where the conscious†¦Ã¢â‚¬  Besides we can meet such epithets in the text: â€Å"November fire†, â€Å"other-wordly†, â€Å"handshake from W.S.†; some metaphors such as â€Å"fruitful conflict†, â€Å"I’ve been re-reading your novels, living in them†, â€Å"a borderline case†, â€Å"lingered in mind†. A beautiful antithesis as â€Å"perfection of ordinariness† doesn’t let us calm to Walter’s style. As we see the language of the writer is very rich and full of various kinds of stylistic devices. It makes the story vivid, bright, interesting and picturesque. In conclusion I want to say, that this story tells us about the life of writer but it is unusual because of its mysterious detective plot. This story was interesting for me because of exciting plot, specific characters, incomprehensible end and lively language of the writer.

Judas at the Jockey Club essays

Judas at the Jockey Club essays William H. Beezleys Judas at the Jockey Club provides the reader with an accurate in-depth view of a struggling and developing Mexico throughout the Porfirian era up to the year 1910. Beezley considers this period in Mexican history to begin around 1876 and states that the social, political and economic factors are considered as an argument that this period can be seen as the foundation for modern Mexico. The author also examines the ordinary aspects of the every day lives of Mexicans. From sports to recreation, from work to jobs, and from ceremonies to celebrations in order to illustrate the extent to which the two main culture groups of Mexican society, los de arriba (the elite) and los de abajo (the underclass) live their very separate lives. Beezleys research was extremely extensive, but organized to perfection. He used an impressive amount of different newspapers, magazines, and books to successfully cover the cultural separations and highly defined differences of the two social divisions in the developing nation of Mexico around the turn of the 20th century. The author uses over one hundred different sources to inform the reader that there is much more to Mexican life than seen by the naked eye. However, Beezley could have supported his views on the lower class with a further in-depth focus as he did so with the upper class. Overall, his research and argument was well written. He captures local Mexican views and standpoints of both the upper and lower classes and created a division that would make a reader, with any or little previous knowledge of Latin American study, understand with the greatest of ease. Judas at the Jockey Club is divided into three large sections of interest including Sport & Recreation (elite class), Rocks & Rawhide in Rural Society (lower class), and finally, one entitled Judas at the Jockey Club. The first section of sport and recreation is a true test of knowledge and an endless suppl...

The Internationalization Process of Mapfre Dissertation

The Internationalization Process of Mapfre - Dissertation Example This dissertation focuses on MAPFRE Co. that is the parent corporation of a group involved in the underwriting and stipulation of insurance in Spain and overseas. MAPFRE is acronym of Mutualidad Agrupadora de Propietarios Fincas Rà ºsticas de Espaà ±a that is Group of Rustic Properties owners’ Mutual of Spain. Insurance policies offered comprise: life, non-life, accident, homeowner, general and health. MAPFRE is affianced in the provision of reinsurance, the management of investment funds, pension funds and pension plans, real estate and related services. The researcher aims to investigate the internationalization process of MAPFRE, highly successful in Latin America and Mediterranean countries but failed in Germany and UK. He also aims to investigate strategies on howto recover from such failures; whether the current internationalization is feasible in China and which strategies should be followed in the Road China Assistance project. Based on the data gathered from the cur rentdissertation, MAPFRE has to undertake the following changes to support an internationalization process. Firstly, it is significant to generate an icon of something to which people could relate, to establish a unique, competent service. Secondly, internationalization is likely to mean bringing together a range of resources and skills and focusing activity through teams. Thirdly, the researcher states that MAPFRE needed to understand customers desire in terms of a relationship. Other changes were described in the dissertation in details as well.

Customer Service Operations of University Essay

Customer Service Operations of University - Essay Example A university’s customer care viewing from the student perspective segregates it to a B2C service. As a student we expect and we need to know whether the facilities offered by an educational organisation are average or excellent. One can not judge and have some idea about the services through public events and television. Some happenings could be out of the control. Customer care of the University needs to develop the expectations of the student community and carefully manage their perceptions as well. Service cues cannot be same as can be for any other industry sector, for example hotel and restaurant experience (Johnston & Clark 2008). Therefore, expectations need to be defined to know the quality factors a university needs to set up. The components of expectations need to be comprehended to functionalise customer expectations so that quality parameters could be structured and offered in required levels of quality. It would also help in creating such tools that map customer satisfaction (Johnston & Clark 2008). Service quality factors, according to Johnston & Clark (2008) can vary for different organisations but at least 18 quality factors have been zeroed-in on the basis of wider application of the quality parameters. These factors, which are identifications of prior expectations, include: Access. Service offering address should be reachable easily and the road leading to the destination should be free from the roadblocks. Aesthetics. Parts of the service offering should be admissible and soothing to the customer; it includes the look of the building, its surrounding area and services offerings including offered products and staff. Willingness to help. It should be offered by the contact people to the customer and indicate interest of the service provider in attending to customer needs. Availability. Here it not only implies availability of service facilities, staff and products to the customer but the reasonable ratio of staff to the needy customers. Products availability should also be sufficient in quantity and variance to be shown to the customer. Care. The customer expects fair and sympathetic treatment, and extended patience of the staff to make the customer feel at ease emotionally. Cleanl iness. The facilities the customer approaches need to be well managed from environment perspective. All physical parts of the service offering including goods and personnel come in the scope of cleanliness. Comfort. It comes with the arrangements made by the facility for the comfortable stay of the customer while visiting the facility. Dedication. The attending personnel’s perceived dedication in attending to the customers and doing their job proudly and with apparent activeness and completely. Communication. The servicing staff need to communicate with the customers in such a way that help the customers comprehend what is conveyed. Communication needs to be correct, clear, concise including both written and spoken language used in providing the required knowledge and at the same time listening thoughtfully to what the customer wants to convey. Competence. It is related to the expertise required in accomplishing the service as per customer needs. It requires following the rig ht processes, exact delivery as per customer inputs, extent of service or product information shown by the contact personnel, offering suggestions and ability of the staff in doing the job nicely. Courtesy. It is related to the behaviour of the concerned staff in attending to the customer issues, which should not be interfering sort of. Flexibility. Readiness on the part of the customer service to mould the service as per customer needs. Friendliness. Attitude of the customer service representative needs to be welcoming and body language of the concerned